Terms of Service

Acceptance

By creating an account, accessing, or using the service, you confirm that you have read, understood, and agree to these terms, the Privacy Policy, Cookie Policy, and any applicable plan terms or order form. If you use the service for an organization, you represent that you have authority to bind it.

Provider and service

Loopika AI is operated by The Station Group Holdings Co., Ltd. The service includes content generation, social-channel management, a unified inbox, AI assistants, CRM, analytics, scheduling, and features we may introduce or improve.

Features, limits, and availability may differ by plan, region, connected platform, and third-party provider requirements.

Eligibility, accounts, and administrators

• Users must be of legal age and have capacity to enter a contract.
• Account information must be accurate, current, and not misleading.
• You are responsible for safeguarding passwords, API tokens, and credentials and for activity under your account.
• Organization administrators are responsible for inviting users, setting permissions, removing access, and member activity.
• Notify us immediately of unauthorized access or a suspected security incident.

Subscriptions, trials, and payment

Fees, billing cycles, quotas, and taxes are stated on the pricing page, accepted quote, or order form. Trials are subject to the displayed duration and limits. Unless canceled before renewal, an automatically renewing subscription may be charged for the next period as disclosed at sign-up.

Paid fees are non-refundable except where required by law or expressly stated otherwise. You are responsible for applicable taxes other than taxes on the Company's income. We may change pricing with reasonable advance notice before the next billing cycle.

Acceptable use

• Do not use the service to break the law, infringe rights, deceive, harass, discriminate, or distribute unlawful content.
• Do not send spam, messages without required consent, or messages that violate Facebook, Instagram, LINE, or other platform rules.
• Do not upload malware, compromise systems, bypass limits, overload the service, interfere with operations, or test vulnerabilities without authorization.
• Do not reverse engineer, copy, resell, sublicense, or use the service to build a competing product without written permission.
• Do not use AI output for high-impact decisions about a person without human review and an appropriate lawful basis.

Customer data and platform connections

You retain ownership of data and content submitted to the service and authorize us to process, host, copy, transmit, and display it as needed to provide, secure, support, and lawfully operate the service.

You represent that you have all rights, consents, and lawful bases required for personal data, content, contact lists, and connected accounts, including marketing communications. You must follow each platform's terms and messaging-window requirements.

AI content and output

AI output is generated statistically and may be inaccurate, incomplete, outdated, or similar to output for another user. You must review accuracy, prices, promotions, content rights, and suitability before publishing or sending output to customers.

The service does not provide legal, medical, financial, tax, or other professional advice. Use qualified professionals and human review where a decision may affect health, safety, rights, or material interests.

Intellectual property

The Company and its licensors own the service, software, models, designs, trademarks, documentation, and technology other than Customer Data. We grant a limited, non-exclusive, non-transferable, revocable right to use the service under these terms.

Subject to applicable law and third-party rights, you own output generated for your account. We may use feedback you provide to improve the service without payment and without disclosing your confidential information.

Third-party services

The service may connect to social platforms, AI, cloud, payment, calendar, and other services. Third parties control their own services, API terms, and availability. We are not responsible for third-party changes, suspension, or conduct outside our reasonable control.

Availability and changes

We aim to provide a reliable service, but interruptions may occur for maintenance, updates, emergencies, third-party failures, or force majeure. We may add, change, or discontinue features while considering user impact and will provide notice when a change is material and notice is practicable.

Confidentiality and security

Each party will use the other's confidential information only for the agreement, limit access to those who need it, and apply reasonable safeguards. Confidential information excludes information lawfully public, already known, properly received from another source, or independently developed without use of the confidential information.

Suspension and termination

You may cancel according to your account or contract. We may suspend or terminate access for non-payment, breach, legal or security risk, or likely harm to us, users, or others, with notice and an opportunity to cure where appropriate.

On termination, access rights end. Export data before the effective date. We may delete data under our retention schedule unless law requires continued retention.

Disclaimers

To the extent permitted by law, the service is provided “as is” and “as available.” We do not warrant uninterrupted or error-free operation or that AI output will be accurate or produce a particular business result. This disclaimer does not remove rights that applicable consumer law does not permit us to exclude.

Limitation of liability

To the extent permitted by law, the Company is not liable for indirect, special, incidental, or consequential damages or loss of profits, revenue, goodwill, data, or business opportunity. The Company's aggregate liability relating to the service will not exceed fees you paid for the service during the 12 months before the event giving rise to liability.

These limits do not apply to liability that cannot lawfully be limited, including intentional misconduct or gross negligence where applicable law so provides.

Indemnification

To the extent permitted by law, you will defend and indemnify the Company against third-party claims arising from your data or content, unlawful use, infringement of rights or platform terms, or breach of these terms. We will notify you and allow reasonable participation in the defense.

Governing law and disputes

These terms are governed by Thai law. The parties will first attempt good-faith negotiation. If unresolved, disputes will be submitted to a competent Thai court, without limiting non-waivable consumer or other mandatory legal rights.

Changes to these terms

We may amend these terms to reflect changes to the service, law, or risk. For material changes, we will provide reasonable advance notice through the website, service, or email. Continued use after the effective date constitutes acceptance of the revised terms.